920010943
العربية
AJ United
AJ UNITED Construction & IT Solutions

Dealcom

Privacy Policy

How we collect, use, and safeguard your information when you use the Dealcom mobile application.

Last Updated: March 22, 2025

Privacy Policy

Introduction

Dealcom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Dealcom mobile application ("App"). The App is designed for logistics professionals whose accounts are created and managed by their employer or contracting company. By using the App, you consent to the practices described in this Privacy Policy.

Company-Managed Accounts

User accounts are created and managed by your company administrator through a dedicated administrative dashboard. As an end user, you do not create your own account but are provided login credentials by your company administrator. Your company administrator is responsible for account creation, ticket assignment, order approval, and document review.

Information We Collect

Personal Information

We collect the following personal information:

  • Username and Password: Provided during login.
  • Work-Related Information: Provided by your company administrator (e.g., name, employee ID).
  • Location Data: Collected during app usage, including foreground and background location.
  • Document Images: Uploaded during loading and offloading processes.
  • Device Information: Including device type, operating system, and unique identifiers.

Location Information

The App collects and processes your location information, including:

  • Foreground Location: When you are actively using the App.
  • Background Location: Even when the App is closed or not in use, approximately every 5 minutes.

Location Services Requirement

The App requires location services to be enabled for proper functionality. If location services are disabled:

  • You will be unable to proceed with normal app operations
  • A notification screen will appear prompting you to enable location services
  • You must grant both foreground and background location permissions to use the App

Local Storage

After successful login, we store your user data locally on your device to facilitate faster access and enable offline functionality. This stored data includes:

  • Login credentials (if "Remember Me" is selected)
  • User profile information
  • App settings and preferences
  • Cached order information

Camera and Photo Library

The App requires access to:

  • Your device's camera to take photos of documents.
  • Your photo library to select existing images for uploads.

Voice and Audio

The App uses:

  • Text-to-speech functionality to read beneficiary names.
  • Microphone access for optional audio features.

Images and Documents

The App collects images and documents that you upload, including:

  • Document images related to loading and offloading registrations.
  • Other images uploaded during app usage.

Cookies and Local Storage

The App uses local storage mechanisms to store information on your device, including:

  • Authentication tokens
  • User preferences
  • Cached API responses
  • App settings

How We Use Your Information

Account Management

  • To authenticate you during login.
  • To remember your login credentials if you select "Remember Me."
  • To provide your company administrator with operational information.

Order Processing

  • To display order details, including beneficiary information.
  • To confirm orders and process loading/offloading operations.

Location Tracking

  • To track your location for order processing.
  • To verify you are at the correct location for loading/offloading.
  • To send your location to our database every 5 minutes.
  • To display locations on maps and enable navigation via Google Maps.

Document Processing

  • To capture and process document images for loading/offloading.
  • To make uploaded documents available to your company administrator.

Communication

  • To send push notifications about orders and tasks (via Firebase Cloud Messaging).
  • To deliver local notifications about important app events.

App Functionality

  • To provide multilingual support (English, Arabic, Urdu).
  • To improve the App's functionality and user experience.

Information Sharing with Your Company

Information collected through the App is shared with your company administrator, including:

  • Real-time and historical location data
  • Uploaded documents
  • Orders processed
  • Action timestamps
  • Device information

Data Storage and Security

We implement industry-standard security measures to protect your data, including:

  • Secure HTTPS connections for all API calls
  • Local database encryption for cached data
  • No backup of sensitive app data

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Your company administrator may also set specific data retention policies. When your data is no longer needed, we will securely delete or anonymize it.

Security Breach Notification

In the event of a data security breach affecting your personal information, we will notify your company administrator and you (if required by law) without undue delay. The notification will include information about the nature of the breach, the data affected, and steps we are taking to address the breach.

Background Processes

The App uses background capabilities to:

  • Track your location every 5 minutes
  • Send remote notifications about new orders and tasks
  • Fetch updated information periodically

Third-Party Services

The App uses the following third-party services:

  • Firebase Cloud Messaging (FCM): For push notifications. FCM Privacy Policy
  • Text-to-Speech Services: For audio output of beneficiary names.

International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using the App, you consent to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Data Protection Rights

GDPR Compliance (European Union)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These rights include:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any inaccurate information.
  • Right to Erasure: You have the right to request that we delete your personal data under certain conditions.
  • Right to Restrict Processing: You have the right to request restricted processing of your personal data.
  • Right to Data Portability: You have the right to request the transfer of your data to another organization or directly to you.
  • Right to Object: You have the right to object to our processing of your personal data.

To exercise these rights, please contact your company administrator who will coordinate with us to fulfill your request. We will respond within 30 days.

CCPA Compliance (California)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

  • Right to Know: You can request information about the personal information we collect, use, disclose, and sell.
  • Right to Delete: You can request deletion of personal information we have collected about you.
  • Right to Opt-Out: You can opt-out of the sale of your personal information (note that we do not sell personal information).
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your rights under CCPA, please contact your company administrator who will coordinate with us. We will verify your request using information associated with your account.

Your Rights

In addition to the specific rights mentioned above, you have the right to:

  • Request access to your personal information through your company administrator
  • Request correction of inaccurate personal information
  • Opt out of notifications by adjusting your device settings
  • Control location permissions through your device settings
  • Log out of the App and clear cached data

Permission Management

You can review and modify permissions granted to the App at any time:

  • iOS Users: Go to Settings > Privacy & Security > select the permission category (Location, Camera, etc.)
  • Android Users: Go to Settings > Apps > Dealcom > Permissions

Children's Privacy

The App is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by updating the "Last Updated" date and posting the new Privacy Policy in the App. Significant changes will be communicated to you directly through the App before they take effect.

Contact Us

Developed by:

Abdullah Awad Abdullah Al-Johi IT Company
Riyadh, Al Woroud District, 12254
it@aljohi.com.sa
+966 920010943

Application Owner:

Dealcom LLC
Kingdom of Saudi Arabia
Riyadh, 11662 - P.O.Box 88066
info@dealcom.sa
www.dealcom.sa
Tel: 920011074

Language Availability

This Privacy Policy is available in English, Arabic, and Urdu. In case of discrepancies, the English version shall prevail.